Dear Lars,<br><br>      still thanks your attention.<br><br>      For 3, I noticed that &quot;article_attachment.artcle_id&quot; match the folder in file system, but not all of them save in file system. What&#39;s that meaning?  How the OTRS find where the attachment is ?<br>
<br><div class="gmail_quote">2009/8/19 Lars Monsees <span dir="ltr">&lt;<a href="mailto:l.monsees@atlantismedia.de">l.monsees@atlantismedia.de</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="im">&gt;       for 1,  I keep the old attchment in DB.   These tickets forward<br>
&gt; fine.<br>
<br>
</div>Then I´m afraid I have no other idea what could be the problem...<br>
<br>
</blockquote></div><br><br clear="all"><br>Hpsbigcat <br><br>