
Hi, yes it can! If you want to check if the mail matches an expression, you can use the PostMaster filters (Admin -> PostMaster filter). Search in Body for e.g. "Priority: high" and set "X-OTRS-Priority" to "high". If you have several priorities, you can create several filters. Or you can write your own postmaster filter module (see modules in Kernel/System/PostMaster/Filter/). - Renée On 04.08.2011 14:27, Ugo Bellavance wrote:
Hi,
Can OTRS parse the e-mail body to get priority of a request?
I'd like to create an e-mail template that (internal) customers would use, and in this template, the priority would be stated. Can OTRS parse the e-mail body to get the priority?
Thanks,
Ugo
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