17 Apr
2013
17 Apr
'13
3:11 p.m.
Hello Team, We have a home grown ticketing system that we were using for past few years. We have switched to OTRS now, but for historic knowledge, we will like to refer to old tickets as well. Is there a way to import tickets from other system to OTRS? If so, how to go about it? GoodWills Parag Bhalerao