Hi Guenther,

Thought I would e-mail you direct as you seem to be the main person quite knowledgeable about installing the required PERL modules.

I've managed to install some, and here is my output from otrs.checkmodules:

[root@OTRS2 /]# /opt/otrs/bin/otrs.checkModules
   o CGI............................ok (v3.43)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.22)
   o DBI............................ok (v1.607)
   o DBD::mysql.....................ok (v4.010)
   o Digest::MD5....................ok (v2.36_01)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v5.824)
   o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07_01)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.65)
   o Net::POP3......................ok (v2.29)
   o Mail::POP3Client...............ok (v2.18 )
      o IO::Socket::SSL.............ok (v1.26)
   o Net::IMAP::Simple..............ok (v1.17)
      o Net::IMAP::Simple::SSL......ok (v1.3)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
      o Net::SMTP::SSL..............ok (v1.01)
   o Net::LDAP......................ok (v0.39)
   o GD.............................ok (v2.44)
      o GD::Text....................Not installed! (Optional - Required for stats.)
      o GD::Graph...................Not installed! (Optional - Required for stats.)
      o GD::Graph::lines............Not installed! (Optional - Required for stats.)
      o GD::Text::Align.............Not installed! (Optional - Required for stats.)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.008)
   o XML::Parser....................Not installed! (Optional - Required for faster xml handling.)


I have installed GD though:

cpan[1]> install GD
CPAN: Storable loaded ok (v2.18)
Going to read /root/.cpan/Metadata
  Database was generated on Mon, 03 Aug 2009 04:27:49 GMT
CPAN: YAML loaded ok (v0.68)
Going to read /root/.cpan/build/
............................................................................DONE
Found 2 old builds, restored the state of 2
GD is up to date (2.44).

Can you please elaborate on:

cpan (check-module output). So I compiled
Apache2::Reload without errors...

Thanks,

David


On Tue, Aug 18, 2009 at 12:47 PM, <guenther.rasch@gmx.de> wrote:
Hi,

I´ve had the same error yesterday and I
resolved all of the dependencies with
cpan (check-module output). So I compiled
Apache2::Reload without errors...


Regards
Günther

-------- Original-Nachricht --------
> Datum: Tue, 18 Aug 2009 12:08:55 +0100
> Von: David Holder <david.holder@gmail.com>
> An: "User questions and discussions about OTRS." <otrs@otrs.org>
> Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

> Hi,
>
> Cpan Apache2::Reload returned with:
>
> CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz
>
> Can't locate ModPerl/MM.pm in @INC (@INC contains:
> /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
> /usr/local/lib/perl5/site_perl/5.10.0
> /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
> /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0
> /usr/lib/perl5/site_perl .) at Makefile.PL line 39.
> Warning: No success on command[/usr/bin/perl Makefile.PL]
> Warning (usually harmless): 'YAML' not installed, will not store
> persistent
> state
>   PHRED/Apache-Reload-0.10.tar.gz
>   /usr/bin/perl Makefile.PL -- NOT OK
> Running make test
>   Make had some problems, won't test
> Running make install
>   Make had some problems, won't install
> Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'.
> Falling back to other methods to determine prerequisites
>
> Have tried even with updating.
>
> Have ran the checkmodules script which have required modules missing.
> Would
> have thought OTRS would download the dependencies or something....
>
> I assume i need to install gcc/g++ to install some of these modules?
>
> David
>
>
> On Tue, Aug 18, 2009 at 11:12 AM, <guenther.rasch@gmx.de> wrote:
>
> > Hi,
> >
> > try
> >
> > cpan Apache2::Reload
> >
> > If it does not work, update your CPAN-Modules
> > first with
> >
> > perl -MCPAN -e shell;
> >
> > Check your OTRS-Perl-Modules if any is outdated:
> > $OTRS_HOME$\bin\otrs.checkModules
> >
> > Regards
> > Guenther
> >
> > -------- Original-Nachricht --------
> > > Datum: Tue, 18 Aug 2009 11:06:28 +0100
> > > Von: David Holder <david.holder@gmail.com>
> > > An: "User questions and discussions about OTRS." <otrs@otrs.org>
> > > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment
> >
> > > Just some more info
> > >
> > > Added the following in my httpd.conf file:
> > >
> > > LoadModule perl_module modules/mod_perl.so
> > >
> > > restarted apache and get the following in my error_log
> > >
> > > [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in
> @INC
> > > (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/
> > > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
> > > /usr/local/lib/perl5/site_perl/5.10.0
> > > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
> > > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl
> > > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi
> /usr/lib/perl5/5.10.0
> > > /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n
> > > [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module
> Apache2::Reload
> > > for server 127.0.0.1:0, exiting...
> > >
> > > Thanks..
> > >
> > > David
> > >
> > >
> > > On Tue, Aug 18, 2009 at 10:55 AM, David Holder
> > > <david.holder@gmail.com>wrote:
> > >
> > > > Hi Günther,
> > > >
> > > > I'm using Fedora core and no such file exists.
> > > >
> > > > As far as I know, Apadche2::Reload comes bundled in with mod_perl.
> So I
> > > > don't know why this is working.
> > > >
> > > > Regards,
> > > >
> > > > David
> > > >
> > > >
> > > > On Tue, Aug 18, 2009 at 10:05 AM, <guenther.rasch@gmx.de> wrote:
> > > >
> > > >> Hi David,
> > > >>
> > > >> are you using SuSE Linux?
> > > >>
> > > >> If so, please add the statement "perl" to
> > > >> APACHE_MODULES="..." in /etc/sysconfig/apache2
> > > >> and restart.
> > > >>
> > > >> Please take care of installing mod_perl, DBI
> > > >> and Apache2::Reload before...
> > > >>
> > > >> Günther
> > > >>
> > > >>
> > > >> -------- Original-Nachricht --------
> > > >> > Datum: Sun, 16 Aug 2009 22:10:23 +0100
> > > >> > Von: David Holder <david.holder@gmail.com>
> > > >> > An: "User questions and discussions about OTRS." <otrs@otrs.org>
> > > >> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support
> > > assessment
> > > >>
> > > >> > Hi Michiel,
> > > >> >
> > > >> > I've done as you've instructed, restarted my web server but still
> > > it's
> > > >> > coming up as critical in my support assesment. Any ideas?
> > > >> >
> > > >> > David
> > > >> >
> > > >> > Michiel Beijen wrote:
> > > >> > > Hi David,
> > > >> > >
> > > >> > > Apart from installing Apache::DBI you would also need to call
> it
> > > after
> > > >> > > mod_perl startup and before the activation of the DBI modules -
> > > edit
> > > >> > > |scripts/apache2-perl-startup.pl
> > > >> > >
> > > >> > > |
> > > >> > > use Apache::DBI ();
> > > >> > >
> > > >> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');
> > > >> > >
> > > >> > > See also
> > >
> http://search.cpan.org/~abh/Apache-DBI/DBI.pm<http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm>
> > <http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm>
> > > >> > > <http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm>
> > > >> > >
> > > >> > > Regards,
> > > >> > > --
> > > >> > > Michiel Beijen
> > > >> > > Software Consultant
> > > >> > > +31 6 - 457 42 418
> > > >> > > Bee Free IT + http://beefreeit.nl
> > > >> > >
> > > >> > >
> > > >> > > On Sun, Aug 16, 2009 at 18:33, David Holder <
> > david.holder@gmail.com
> > > >> > > <mailto:david.holder@gmail.com>> wrote:
> > > >> > >
> > > >> > >     Hi Everyone
> > > >> > >
> > > >> > >     I've got OTRS installed onto a Fedora Core 11 box and would
> > > like
> > > >> > >     to resolve these performance issues:
> > > >> > >
> > > >> > >     Check   Comment         State
> > > >> > >     Check if the system use Apache::DBI.
> > > >> > >             Apache::DBI should be used to get a better
> performance
> > > >> (pre
> > > >> > >     establish database connections).        Critical
> > > >> > >     Check if the system use Apache::Reload/Apache2::Reload.
> > > >> > >             You should use Apache::Reload or Apache2::Reload to
> > > >> increase your
> > > >> > >     performance.    Critical
> > > >> > >     Check used mod_perl version.
> > > >> > >             You should use mod_perl to increase your
> performance.
> > > >> Critical
> > > >> > >
> > > >> > >
> > > >> > >     I have ensured that mod_perl / apache2::reload /
> apache::DBI
> > is
> > > >> > >     also installed. I know for apache::DBI requires
> modification
> > of
> > > >> > >     the config.pm <http://config.pm> file. But with the windows
> > > >> > >     version of OTRS the apache2::Reload and mod_perl were
> turned
> > on
> > > by
> > > >> > >     default.
> > > >> > >
> > > >> > >     Excuse my Linux n00bness, would really appreciate some help
> > > with
> > > >> > >     getting these issues resolved.
> > > >> > >
> > > >> > >     Thanks.
> > > >> > >
> > > >> > >     David
> > > >> > >
> > > >> > >
> > > >> >
> > ---------------------------------------------------------------------
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> > > >> > >
> > > >>
> > >
> ------------------------------------------------------------------------
> > > >> > >
> > > >> > >
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