9 Jan
2012
9 Jan
'12
7:32 a.m.
On Mon, 9 Jan 2012 11:49:08 +0530, "Nikhil Joshi"
Hi,
I have configured OTRS and I have added new customized ticket states.
I have added the new customized states in Ticket -> Frontend::Agent::Ticket::ViewNote, and view state option is enabled.
But I cannot see those ticket states in "next state type" in note template.
Hi, Two suggestions: 1st) Do you have Ticket::Frontend::AgentTicketNote###State: enabled? 2nd) If you use Apache w/ mod_perl did you enabled PerlModule Apache::Reload? Regards, Roy Kaldung -- Roy Kaldung e-mail: roy@kaldung.com