On Monday, May 10, 2004 2:04 PM
Daniel Seifert
Hi,
Am Mo, den 10.05.2004 schrieb Robert Kehl um 13:28:
have unlocked if no FollowUp had been received. The owner is changed back to 'root@localhost', what is probably undesirable.
I don't see where the owner is changed back to root?
04/05/2004 16:00:11
It doesn't say "Owner changed to root", it just says that the user 'root' has changed the ticket state. But the ticket still belongs to me. Iit does this whenever a follow-up is received, as the follow-up is sorted in by the system, not by me manually :) I don't think this is a configuration issue on my side.
That's what it's ought to be, good.
No, it wasn't, it was in my queue. Otherwise it wouldn't have been me receiving the ticket timeout, but root, would it?
Point.
Can you please compare the rights of 'root@localhost' and 'dseifert'?
How do I do this?
http://localhost/otrs/index.pl?Action=AdminUserGroup
Additionally: Who is the Postmaster, I bet 'root@localhost'?
Postmaster on the Linux box?
No, the OTRS PostMaster. $Self->{PostmasterUserID} - if not set, it defaults to 1, which were 'root@localhost'. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388