Hi Trevor, On Tue, Aug 09, 2005 at 11:58:10AM -0400, Trevor Vaughan wrote:
Basically, does anyone know how to properly set up Agent Notifications.
I.e. When an external email comes into the queue, a notification is sent. When an agent enters something into the queue, a notification is sent. However, when a customer adds something into the queue from the customer web interface a notification is NOT sent.
I can't reproduce this with a standard installation of 2.0.1. Please go to the preferences of the agent, who will recive the notifications. Check if the queues, where new tickets come in, are selected for "My Queues". Set also the "Send me a notification if there is a new ticket in "My Queues"" to "yes". Thats all you have to do.... Ciao, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!