Re: [otrs] Customer -> New Ticket, filter queue based on ticket type

7 Jun 2011

      Thank you for your answer.

Still, I cannot get it to work. I looked at your example, but I already
managed to get what you explained to work. It's the queue that should be
empty and when I choose the type, the associated queue should be shown in
the list. As in my example, I want to present 'Change Queue Several Nines'
when 'RfC' has been chosen. This is how it looks now:

$Self->{TicketAcl}->{'ACL-hide-queues'} = {
  Properties => { Ticket => { Name => ['[RegExp].*']},},
          # hide the queues's for all types
                PossibleNot => {Ticket => { Queue => { Name =>
                        ['[RegExp]::','[RegExp]^*'] },
    },  
  },
};

$Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = {
    Properties => {
             # current ticket match properties
             Ticket => { Name => ['RfC']},
    },

    Possible => {
         Queue => { Name => ['[RegExp]^Change Queue Several Nines']
    },
  },
};

However, I did try both Properties => { Ticket => { Name =>
['[RegExp].*']},}, and Properties => { Ticket =>  => ['[RegExp].*']}, no
difference. Same with PossibleNot for queues, both with and without
"Name". 

Thanks! 

On 2011-06-04 14.00, "otrs-request@otrs.org"  wrote:
...
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Today's Topics:
1. Re:  Firefox does not remember otrs agent password (Frank Thommen)
  2. Re:  Customer -> New Ticket, filter queue based on ticket
     type (Marius Vaitiekunas)
  3. Re:  Firefox does not remember otrs agent password
     (Marius Vaitiekunas)
  4. Re:  Firefox does not remember otrs agent password (LQ Marshall)
  5.  How to replicate OTRS on another machine when attachments
     are getting stored in FS (Amit Sharma)
  6. Re:  Firefox does not remember otrs agent password
     (Marius Vaitiekunas)
----------------------------------------------------------------------
Message: 1
Date: Fri, 03 Jun 2011 22:32:44 +0200
From: Frank Thommen 
Subject: Re: [otrs] Firefox does not remember otrs agent password
To: "User questions and discussions about OTRS." 
Message-ID: <4DE944EC.4090308@gmx.net>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Marius Vaitiekunas wrote:
...
Hello,
As you can see in a subject, firefox does not remember otrs agent
password. Chrome does. Anybody know, how to change this behavior?
Thank You.
It's anyway always best if passwords are remembered by humans and not by
software :-)
frank
------------------------------
Message: 2
Date: Fri, 3 Jun 2011 23:43:40 +0300
From: Marius Vaitiekunas 
Subject: Re: [otrs] Customer -> New Ticket, filter queue based on
   ticket type
To: "User questions and discussions about OTRS." 
Message-ID: 
Content-Type: text/plain; charset=ISO-8859-1
On Fri, Jun 3, 2011 at 8:10 PM,   wrote:
...
Hello!
In the Customer Web -> New Ticket I want the queues to be filtered
based on
what ticket type the customer has selected. I have managed to get the
similar thing to work where the service list is filtered based on what
queue
the customer chose, but this on I stay without luck so far.
Here is my ACL:
----------------
# Filter Queues
$Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = {
?? ? ? ?Properties => {Frontend => {Action =>
?? ? ? ? ? ? ? ?['CustomerTicketMessage']}, ?},
?? ? ? ?# hide the queues's for types
?? ? ? ? ? ? ? ?PossibleNot => {Queue =>
?? ? ? ? ? ? ? ? ? ? ? ?['[RegExp]::','[RegExp]^*'] ?}
};
$Self->{TicketAcl}->{'ACL-Name-10'} = {
?? ? ? ? ? ? ? ? ? ? # match properties
Properties => {Frontend =>
?? ? {Action => ['CustomerTicketMessage']},
?? ? ? ? ? ? # current ticket match properties
?? ? ? ? ? ? Ticket => { Type => ['RfC'] ?},
?? ? ? ? ? ? },
?? ?Possible => {
?? ? ? ? Queue => ?['[RegExp]^Change Queue Several Nines']
?? ? ? ? ? ? ? ? ? },
};
----------------
The queues are never hidden and not filtered after ticket type has been
chosen.
Please advice.
Thanks in advance!
Regards,
Niklas
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Hi,
Use:
Properties => {
   # current ticket match properties
   Type => {
       Name => ['RfC'],
    },
},
Ticket does not exists yet, so Ticket => { Type => ['RfC']  } is
undefined. The next example hides all SLAs for RfC.
# ticket acl
   $Self->{TicketAcl}->{'No-SLA-For-Rfc'} = {
       Properties => {
           Type => {
               Name => ['RfC'],
           },
       },
       PossibleNot => {
           Ticket => {
               SLA => ['[RegExp].*'],
           },
       },
   },
------------------------------
Message: 3
Date: Fri, 3 Jun 2011 23:57:53 +0300
From: Marius Vaitiekunas 
Subject: Re: [otrs] Firefox does not remember otrs agent password
To: "User questions and discussions about OTRS." 
Message-ID: 
Content-Type: text/plain; charset=ISO-8859-1
On Fri, Jun 3, 2011 at 11:32 PM, Frank Thommen 
wrote:
...
Marius Vaitiekunas wrote:
...
Hello,
As you can see in a subject, firefox does not remember otrs agent
password. Chrome does. Anybody know, how to change this behavior?
Thank You.
It's anyway always best if passwords are remembered by humans and not by
software :-)
frank
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Yes, but humans are lazy :) And most of them do not care about
security and so on.. They are not paranoid admins :)
-- 
mv
------------------------------
Message: 4
Date: Fri, 03 Jun 2011 23:50:00 -0400
From: "LQ Marshall" 
Subject: Re: [otrs] Firefox does not remember otrs agent password
To: "User questions and discussions about OTRS." 
Message-ID: 
Content-Type: text/plain; charset=utf-8
Did you verify that firefox has not been told to not remember passwords
for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ
----- Original Message -----
From:Frank Thommen 
To:"User questions and discussions about OTRS." 
Sent:6/3/2011 16:33
Subject:Re: [otrs] Firefox does not remember otrs agent password
Marius Vaitiekunas wrote:
...
Hello,
As you can see in a subject, firefox does not remember otrs agent
password. Chrome does. Anybody know, how to change this behavior?
Thank You.
It's anyway always best if passwords are remembered by humans and not by
software :-)
frank
---------------------------------------------------------------------
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
------------------------------
Message: 5
Date: Fri, 3 Jun 2011 21:42:38 -0700 (PDT)
From: Amit Sharma 
Subject: [otrs] How to replicate OTRS on another machine when
   attachments    are getting stored in FS
To: OTRS Forum 
Message-ID: <996002.88990.qm@web32408.mail.mud.yahoo.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi,
?
I have OTRS 2.4.7 working successfully on Linux box from past 1 year.
MySQL was configured in replication mode and the DB was getting
successfully replicated when the attachments were begin stored in DB.
?
Of late I have moved to FS for attachments and from them on replication
has started giving trouble.
?
I get the following error at mysql prompt:
?
Last_SQL_Error: Error 'Table 'ticket' is marked as crashed and should be
repaired' on query. Default database: 'otrs'. Query: 'UPDATE ticket SET
escalation_response_time = '0' WHERE id = '101233''
My questions are:
?
1. Is the above issue related to DB being changed to FS for attachments?
2. How to?I ensure sync of var/article on realtime basis.
3. Is there any other option of having realtime copy of OTRS so that in
case primary servers crashes, the backup server takes over as primary
almost immediately.
(Earlier it was working fine and it used to get switched to backup server
almost immediately. This was done thru cron scripts)
?
regards,
Amit Sharma
Thanks and Regards,
Amit Sharma
?

Re: [otrs] Customer -> New Ticket, filter queue based on ticket type

niklas.johansson＠knowit.se