Hi Richard, on a standard OTRS-installation, you can only(?) change the state of a ticket within the close-action or by making a phonecall or sending a mail. your wish can be realized e.g. by enabling the capability of changing the state within a note. You also have to define which states the ticket can be set to. All available through Admin > Sysconfig (Search for "note" or "notice"). Bye, Alex p.s. It make sence that a state can only be change that way manually by adding a note which "explains" why the state is changed that way. Richard Hinkamp - BeSite schrieb:
Hi,
When I select multiple tickets for a bulk action I can update the state to lots of different states. I use that for eaxample to remove a set of tickets (with the removed state).
If I want to update the state of a single ticket I have several links to click, like merge, close, pending, but not for "removed". Is there a way to update the state of a single ticket to another state? I would like this for removing a single ticket, but also to set the state of a removed ticket back to "new" or "open".
Kind regards,
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