Am 15.07.2014 13:59, schrieb Sander Goudswaard:
I am having an issue with the toolbar in the agent interface (the icon with a star that shows unread items).
- When I receive a ticket update, the icon toolbar at the top of the OTRS window shows an icon with a star. - Clicking the icon shows the list of updated tickets (in this case, only one). - The icon remains there, until I click it again, even if there are no unread tickets.
Hence I need to click the 'star' icon twice to get rid of the notification. Are others seeing this as well?
Regards Sander
Hi, Clicking the Star-Icon does not mean to remove the Tickets with Stars - it is just a shortcut to the List of ticktes with unread articles. (New/Responsible/Locked/...) Recognize the number under the Icon (=Count of Ticktes not Articles, but within one Ticket there could be more than one unread Article) After Clicking this Icon, you get a List with Tickets where EVERY Ticket has a Star, and after reading one of the Tickets and do any other Page-Reload you will recognize the changed number of unread Ticktes... If you just read the unread Ticket and do no other Page-Reload, the Number of unread Ticktes in the Menu will not change because it is not JavaScript-driven. (The Stars inside the Article-Area are JavaScript-Driven and change immediately) Clicking the Star-Icon a second time IS a Page-Reload, but you do not need to click exactly there... Fritz