Hi all<br><br>I need to demonstrate OTRS for my last class in Help Desk user support. As there will be no internet connectivity at the time I'm trying to get it to work right on a stand alone pc. I'm using Fedora core 5 on my laptop
<br>This setup seems a little different than the defaults are supposed to be and install the otrs directory to /var/otrs rather than /opt/otrs. I worked my way around those differences well enough.<br><br>But I'm stuck with how it can get mail from from the command line and creating a new user. 
I wanted to at least be able to show the process of sending mail in.<br><br>When I try to send mail via the command line it appears to to work ok becuase it creates a file in the spool directory and and an inbox backupt. But nothing shows up in the queus on the browser. 
<br><br>New user accounts just won't let me use local mail. Is their any way around this restriction or way for OTRS to send mail locally without a fully qualified domain? <br><br>Any other suggestions for a stand alone setup?
<br><br>This is the log file for the mail issue<br><br>Thanks<br><br>procmail: [3364] Fri Apr 14 08:52:02 2006
<br>procmail: Match on ! &quot;^From.*@<a href="http://example.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">example.com</a>&quot;<br>procmail: Couldn't determine implicit lockfile from &quot;grep&quot;
<br>procmail: Locking &quot;.lock&quot;<br>procmail: Error while writing to &quot;_k0,
yr5PEB.localhost.localdom&quot;<br>procmail: Lock failure on &quot;.lock&quot;<br>procmail: Executing &quot;grep,-vi,^X-OTRS-&quot;<br>procmail: No match on &quot;<a href="mailto:TO:.*@example.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">

TO:.*@example.com</a>&quot;
<br>procmail: No match on &quot;^List-Id:.*OpenAntiVirus&quot;<br>procmail: No match on &quot;<a href="mailto:TO:.*@example.com" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">TO:.*@example.com</a>

&quot;<br>procmail: Locking &quot;/var/www/otrs//var/INBOX.Backup.2006-
04.lock&quot;<br>procmail: Assigning &quot;LASTFOLDER=/var/www/otrs//var/INBOX.Backup.2006-04&quot;<br>procmail: Opening &quot;/var/www/otrs//var/INBOX.Backup.2006-04&quot;<br>procmail: Acquiring kernel-lock<br>procmail: Unlocking &quot;/var/www/otrs//var/INBOX.Backup.2006-
04.lock&quot;<br>procmail: Couldn't determine implicit lockfile from &quot;/var/www/otrs//bin/PostMaster.pl&quot;<br>procmail: Locking &quot;.lock&quot;<br>procmail: Error while writing to &quot;_k0%yr5PEB.localhost.localdom&quot;
<br>procmail: Lock failure on &quot;.lock&quot;<br>procmail: Executing &quot;/var/www/otrs//bin/PostMaster.pl&quot;<br>Can't locate Kernel/Config.pm in @INC (@INC contains: /var/www/otrs/Kernel/cpan-lib /var/www/otrs /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /var/www/otrs//bin/PostMaster.pl line 42.
<br>BEGIN failed--compilation aborted at /var/www/otrs//bin/PostMaster.pl line 42.<br>procmail: [3364] Fri Apr 14 08:52:03 2006<br>procmail: Non-zero exitcode (13) from &quot;/var/www/otrs//bin/PostMaster.pl&quot;<br>procmail: Assigning &quot;LASTFOLDER=/var/www/otrs//bin/PostMaster.pl&quot;
<br>procmail: Locking &quot;/var/www/otrs//var/spool/..lock&quot;<br>procmail: Assigning &quot;LASTFOLDER=/var/www/otrs//var/spool/1&quot;<br>procmail: Opening &quot;/var/www/otrs//var/spool/1&quot;<br>procmail: Acquiring kernel-lock
<br>procmail: Unlocking &quot;/var/www/otrs//var/spool/..lock&quot;<br>procmail: Notified comsat: &quot;otrs@0:/var/www/otrs//var/spool/1&quot;<br>From <a href="mailto:johnny@localhost.localdomain" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">

johnny@localhost.localdomain
</a>&nbsp; Fri Apr 14 08:52:02 2006<br>&nbsp;Subject: help<br>&nbsp; Folder: /var/www/otrs//var/spool/1 <br>