Hi, We have setup OTRS (1.2.4) to pop off a support mailbox at regular intervals and this is working quite well. Occasionaly however, OTRS will not delete the emails after it has popped them off, and keeps creating new tickets for the same email endlessly until we manually delete the mail from the account. Turned on full debugging to shed some light on the problem, the only strange thing I can see is that in the log entries for the offending message the system is not inserting any newline characters after the ArticleType: field and instead is jumping onto the next mail in the queue before deleting the previous one. As a result it comes back to the same mail and the cycle starts all over again. Has anyone else come across this? -- Robert Gallagher Kerna Communications, 29 Bridgefoot Street, Dublin 8, Ireland. Ph: (+353 1) 6796535 Fx: (+353 1) 6796596 http://www.kerna.ie/