Re: [otrs] Instalation on Oracle 11G

Hi, Thanks for your responses, that files are already modified. the issue is resolved, just create and modify this file. /etc/ld.so.conf.d/oracle.conf include the line */usr/lib/oracle/11.2/client64/lib* Best Regards. *Carlos Andrés Gallego* *Director de Servicios* *ITConsultores - ITCON S.A.S* web: www.itconsultores.com.co email: carlos.gallego@itconsultores.com.co Tel: (+57 4) 320 7960 ext. 1004 Cel: (+57) 301 501 42 49 Cra 41 Nro 9 - 51 Edificio Arteria Of 104 Medellín - Colombia 2014-05-23 9:30 GMT-05:00 piyush mishra :

ie apache conf file On May 23, 2014 7:59 PM, "piyush mishra" wrote:

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Plzz put the env.variable in otrs HTTPS config file

Piyush On May 23, 2014 1:19 PM, "Michiel Beijen" wrote:

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Did you also put the environment variables in the Apache configuration file in /etc/httpd/conf.d and/or in OTRS's /opt/otrs/Kernel/Config.pm ? -- Mike

On Fri, May 23, 2014 at 2:10 AM, Carlos Andrés Gallego Arboleda < carlos.gallego@itconsultores.com.co> wrote:

...

Hello.

I had several problems whit the OTRS 3.3.7 Installation under RHEL6 and Oracle11

I have already installed the clients for the conection.

oracle-instantclient11.2-basic-11.2.0.4.0-1.x86_64 oracle-instantclient11.2-sqlplus-11.2.0.4.0-1.x86_64 oracle-instantclient11.2-devel-11.2.0.4.0-1.x86_64

Set the Evn export ORACLE_BASE="/usr/lib/oracle" export ORACLE_HOME="/usr/lib/oracle/11.2/client64" export LD_LIBRARY_PATH="/usr/lib/oracle/11.2/client64/lib" export NLS_LANG="spanish_spain.utf8" export NLS_DATE_FORMAT="YYYY-MM-DD HH24:MI:SS" export ORACLE_USERID="system/pass@otrs" export PATH=$PATH:$ORACLE_HOME/bin

The DBD::Oracle is installed on the machine by cpan

When I try to test the otrs.CheckModules.pl

o DBD::Oracle......................ok (v1.74)

But when I try to run the web installer show this message.

Can't connect to database, Perl module DBD::Oracle not installed!

Anyone can help me?

Best Regards.

*Carlos Andrés Gallego*

*Director de Servicios*

*ITConsultores - ITCON S.A.S* web: www.itconsultores.com.co

email: carlos.gallego@itconsultores.com.co Tel: (+57 4) 320 7960 ext. 1004

Cel: (+57) 301 501 42 49

Cra 41 Nro 9 - 51 Edificio Arteria Of 104 Medellín - Colombia

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