Hi,

I’m new all of this and to OTRS and I’m not very technical.

If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line.

Thanks.

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Anil Jethiji, Senior Data Centre Technician, IFL

Email: anil.jethiji@internetf.co.uk

T:  0845 126 1616

F:  0845 126 1617

D: 0161 850 0471

M: 0782 35 36 398

www.internetf.co.uk

~~ Business Class Data Centres ~~

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Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636