OTRS Administrators,

The message in the Subject line seems to be associated with my issue of public and external customers not being able to see the articles within FAQ categories.

When a public or external customer clicks on the FAQ category the message in the subject line above appears in the OTRS and Apache log.

What would be the correct syntax for registering ‘Kernel::Modules::CustomerTicketSearch’ in the Config.pm?  Or is this message actually symptomatic for some other issue that requires a different resolution?

Thank you,

David Buice

Infrastructure Specialist/SDC-INT 2032653

ITIL Foundation Certified

EDS, an HP Company

PSIC Operations

7000 Chicago Rd.

Warren, MI 48092-1663

Mailstop 430-202-380

Tel: +01 586 575-4525

Fax: +01 586 575-0090

Mobile: +01 248 249-9122

E-mail: david.buice@eds.com

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