For the priority question, take a look at the manual,

Chapter 11. Modifying ticket priorities

http://doc.otrs.org/2.1/en/html/c1668.html
 
Gabriele
----- Original Message -----
From: Mujtaba Karim
To: otrs@otrs.org
Sent: Wednesday, November 14, 2007 6:00 AM
Subject: [otrs] critical issue

HI

I need the following update for OTRS

 

The attachments which I receive can I have their size extended? Also my question with this is that when I download attachment there is no extension of the file and I don’t know if it’s a video or a text.

Second issue is I need to change the priority system right now 4 is being high what I need is a reverse as in 4 being low and 1 being high how do I do that ?

 

 

 

 

Mujtaba Karim

Customer Support Manager

PixSense Inc.

172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

 C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com

 

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/