[otrs] What does FAQ do and how does it do it/

how is faq used? Regards, Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com Visit site for Live Demos, Screenshots, & Customer Support ----- Original Message ----- From: "Shawn Beasley" To: "User questions and discussions about OTRS.org" Sent: Friday, November 30, 2007 2:05:45 AM (GMT-0600) America/Chicago Subject: Re: [otrs] How is FAQ used? FAQ help suggestions Hi Jim

How can I promote a ticket answer to faq? how are you fellas using FAQ?

You cannot do this with the FAQ. That is why you cannot find it. If you like we can develop this for you. Contact us at sales@otrs.com ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann