
5 May
2004
5 May
'04
1:57 p.m.
Hi, we are planning to utilize Generic-Agent to change some properties of old tickets in a queue. The documentation illustrates the procedures for this in an example in section 14.2, "TicketCreateTimeOlderMinutes => 60" etc. The value of this parameter will of course quite large for very old tickets. Questions: What is the maximum allowed value for this parameter? Is it possible to use other intervals than minutes, such as "TicketCreateTimeOlderDays"? Best regards -- Mats Sjöberg mailto:mats.sjoberg@rivermen.se http://www.rivermen.se