Hi, I have the same issue, 

My problem are the permisions of the /opt/otrs/var/article/20** folders.

when I see the /var/mail/root I can see the cron has no permissions to write the attachement files. 

Another way to solve the problem is to modify the cron, and force it to always run.

*/5 * * * * /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1 >> /dev/null

this workaround works for me. 

You need to evaluate how many mailbox are configured on your OTRS, because this can take more than 5 minutes. 

Regards

Carlos Gallego
ITConsultores
Medellin-Colombia

2012/4/10 Luca Domenella <Luca.Domenella@bwinparty.com>

Hi,

 

i found the problem, i don’t know why, but it looks that after fetching the emails, otrs do not remove the processed from the table process_id, is it a BUG ? im using otrs 3.1.2

 

let me know….

 

Br,

Luca Domenella

T: +39 06 98962316
M: +39 3426919354

E:  luca.domenella@bwinparty.com

bwin Italia
Via Adolfo Ravŕ, 124
00142 Roma (RM)

www.bwinparty.com

 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Domenella
Sent: martedě 10 aprile 2012 16:36


To: User questions and discussions about OTRS.
Subject: Re: [otrs] strange problem in fetching email

 

Looking at log file, there is on the table a record about a postmaster session that do not exist anymore on the system:

mysql> select * from process_id where process_name = 'PostMasterMailbox';

+-------------------+------------+------------------+----------------+----------------+

| process_name      | process_id | process_host     | process_create | process_change |

+-------------------+------------+------------------+----------------+----------------+

| PostMasterMailbox | 27767      | giocodigitale.it |     1334065802 |     1334065802 |

+-------------------+------------+------------------+----------------+----------------+

 

I tried this as found on the mailing list archive: delete from process_id where process_name = 'PostMasterMailbox';

 

Then I will see what happen between 5 minutes (next scheduled postmail mailbox)

 

Will let u know

 

Regards,

Luca Domenella

T: +39 06 98962316
M: +39 3426919354

E:  luca.domenella@bwinparty.com

bwin Italia
Via Adolfo Ravŕ, 124
00142 Roma (RM)

www.bwinparty.com

 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dilson Tomé
Sent: martedě 10 aprile 2012 16:28
To: User questions and discussions about OTRS.
Subject: Re: [otrs] strange problem in fetching email

 


Manually run the file.

 

root#:/ su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'

 

Try to measure the spend time.

 

Look this...

 

time su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'

 

real      0m0.393s

user     0m0.296s

sys       0m0.048s

 

It is get the pop3 mail from gmail.

 

 

Regards.

 

--!  Dilson Tomé
(11) 8013-7803

 

On Tue, Apr 10, 2012 at 11:13, Luca Domenella <Luca.Domenella@bwinparty.com> wrote:

Hi Dilson,

 

yes its correct, you mean the crontab schedule or the timeout to get the email from the POP3 server ?

the strange thing is that I see the cron starting every 10 minutes on the cron log:

 

Apr 10 15:50:01 otrs crond[27765]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)

Apr 10 15:50:01 otrs crond[27766]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)

Apr 10 16:00:01 otrs crond[27774]: (root) CMD (/usr/lib64/sa/sa1 1 1)

Apr 10 16:00:01 otrs crond[27777]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)

Apr 10 16:00:01 otrs crond[27779]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)

Apr 10 16:00:01 otrs crond[27780]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl >> /dev/null)

Apr 10 16:01:01 otrs crond[27787]: (root) CMD (run-parts /etc/cron.hourly)

Apr 10 16:09:26 otrs crontab[27792]: (root) LIST (otrs)

Apr 10 16:10:01 otrs crond[27795]: (root) CMD (/usr/lib64/sa/sa1 1 1)

Apr 10 16:10:01 otrs crond[27798]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)

Apr 10 16:10:01 otrs crond[27799]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)

 

But just every hour fetching the email from the log messages:

Apr  9 22:00:49 otrs OTRS-otrs.PostMasterMailbox.pl-10[25444]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 5 email(s) from email/ip address.

Apr  9 23:11:16 otrs OTRS-otrs.PostMasterMailbox.pl-10[25555]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 7 email(s) from email/ip address.

Apr 10 00:10:42 otrs OTRS-otrs.PostMasterMailbox.pl-10[25646]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 6 email(s) from email/ip address.

Apr 10 01:10:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[25745]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.

Apr 10 02:20:21 otrs OTRS-otrs.PostMasterMailbox.pl-10[25839]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.

Apr 10 03:20:12 otrs OTRS-otrs.PostMasterMailbox.pl-10[25931]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.

Apr 10 04:20:32 otrs OTRS-otrs.PostMasterMailbox.pl-10[26506]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.

Apr 10 06:20:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[26725]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.

Apr 10 08:30:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[26910]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.

Apr 10 09:41:30 otrs OTRS-otrs.PostMasterMailbox.pl-10[27022]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 10 email(s) from email/ip address.

Apr 10 10:40:15 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from assistenza@burracomania.it/pop.europe.secureserver.net.

Apr 10 10:42:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 14 email(s) from email/ip address.

Apr 10 11:41:22 otrs OTRS-otrs.PostMasterMailbox.pl-10[27237]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 11 email(s) from email/ip address.

 

Im going to check

 

regards,

Luca Domenella

T: +39 06 98962316
M: +39 3426919354

E:  luca.domenella@bwinparty.com

bwin Italia
Via Adolfo Ravŕ, 124
00142 Roma (RM)

www.bwinparty.com

 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dilson Tomé
Sent: martedě 10 aprile 2012 16:07
To: otrs@otrs.org
Subject: Re: [otrs] strange problem in fetching email

 

 

Run:

 

crontab -l -u otrs | egrep -v '^#|^$'

 

The default output must be like this:

 

MAILTO="root@localhost"

20 0 * * 0  $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null

30 0 * * 0  $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null

*/20 * * * *    $HOME/bin/otrs.GenericAgent.pl >> /dev/null

*/10 * * * *    $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

45 */2 * * *    $HOME/bin/otrs.PendingJobs.pl >> /dev/null

10 0 * * *  $HOME/bin/otrs.cleanup >> /dev/null

*/10 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null

55 */2 * * *    $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null

35 * * * *  $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null

 

 

You may edit the /opt/otrs/var/cron/postmaster_mailbox and change the default time.

 

Than you restart the Otrs Crontab.

 

/opt/otrs/bin/Cron.sh restart otrs

 

Best regards.

 

Dilson Tomé Rainov

 

On Tue, Apr 10, 2012 at 10:37, Luca Domenella <Luca.Domenella@bwinparty.com> wrote:

Hi all,

 

i dont know why, but the emails are fetched every hour instead of every 10 minutes…

the crontab is correctly configure the get them very 10 minutes… (the default otrs crontab)…

 

any idea ?

 

regards,

Luca Domenella

T: +39 06 98962316
M: +39 3426919354

E:  luca.domenella@bwinparty.com

bwin Italia
Via Adolfo Ravŕ, 124
00142 Roma (RM)

www.bwinparty.com

 

This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. 

Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.

 


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