You can enable some Dynamic Fields to store information from customer and
then use that information to generate statistics.
http://stephan14x.evidente.de/?p=80
Regards
2016-05-06 12:56 GMT-06:00 Nick Bright
Is there any way within OTRS (we are using v3 currently) that would allow statistics/reporting based on a field restriction in the Customer Information?
For example, part of the Customer Information being brought in from LDAP is a location value (text). I'd like to report the number of tickets opened for a specific location value, across all customers.
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