Do you mean that all the Agent Notifications arrive only to the ticket owner when it is locked but to all agents in the queue if the ticke t is unlocked  ?

Same behaviour for the other cases (not only for the note add) ?

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Gerald Young
Inviato: martedì 18 novembre 2014 18:08
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] OTRS: Agent Notifications

Notes attached to tickets will notify the owner of the ticket if locked.

On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani <marco.borsani@lsweb.it> wrote:

Hi all

I am newbie in OTRS, I don’t find a solution to send an email to the queue agents when one of them add a note to a ticket.

I supposed “Agent Notifications” should do this, but nothing arrive.

How can I do it ?

Regards

Marco Borsani

Technical Delivery Manager

Datacenter Division

L.S. Advanced Software Srl

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