Re: [otrs] Command-line script for adding Customer users to groups?

Hi, You can use the script I put here: https://gist.github.com/mbeijen/6491928 -- Michiel Beijen Senior Developer OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 I: http://www.otrs.com Happy Birthday OTRS ! - 10 years of Open Technology, Shared Innovation and Advanced Customer Service - Let's move on together On Fri, Sep 6, 2013 at 4:31 PM, Stanford, Philip N. wrote:

Thanks Gerald

We do need ‘customer group support’ in our environment!

I had already made the 4-line additions that you suggested; I did alter what else I thought was logical, and indeed I have looked at the ‘AddUser2Service.pl’ script you mentioned in the link below for inspiration (we’re using that script too).

It’s probably something very simple that’s wrong, I will check where I’ve added ‘Customer’ again.

The hard bit is determining “where it makes sense” !

As the saying goes, ‘a little learning is a dangerous thing’, particularly when it comes to PERL ….

Thanks again for the suggestions.

Phil

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: 06 September 2013 15:00

To: User questions and discussions about OTRS. Subject: Re: [otrs] Command-line script for adding Customer users to groups?

customers shouldn't belong to groups...

Ok, but bin/otrs.AddCustomerUser.pl has an option to add a user to a group, but it doesn't appear to actually *use* $Options{g} (bug?)

copy otrs.AddUser2Group.pl to my.AddCustomerUser2Group.pl

add in

use Kernel::System::CustomerUser;

use Kernel::System::CustomerGroup;

create the CommonObjects to reflect Customer:

$CommonObject{CustomerUserObject} = Kernel::System::CustomerUser->new(%CommonObject);

$CommonObject{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%CommonObject);

Prepend "Customer" to the keys (within curly braces{}) where it makes sense in $CommonObject

Test.

I wrote this "live" and did not test, but it should resemble in some form this: http://forums.otterhub.org/viewtopic.php?f=62&t=12487#p48841

On Fri, Sep 6, 2013 at 9:40 AM, Bogdan Iosif wrote:

It would be much simpler to perform this operation via SQL directly on OTRS's database

On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. wrote:

Hi,

Does anyone have a script for adding Customer users to groups?

We have a large number of customers and want to add sub-sets of these to a number of groups.

I’ve tried modifying the script otrs.AddUser2Group.pl (which adds Agents to groups) without success – probably not surprisingly since I have only a limited acquaintance with PERL and the OTRS programming model.

All I’m after is something that works in a similar manner to the supplied script below, and will add a single customer to a group, with permissions:

# ./otrs.AddUser2Group.pl

Usage: ./otrs.AddUser2Group.pl -g groupname -u username -p ro|rw

Suggestions very welcome.

Phil

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