There
appears to be 8 tickets in her locked queue ie there is a [8] next to locked
tickets.
If she
tries to open her queue then the system just sits there apparently trying to
open them, the status bar at the bottom of Internet Explorer starts to move then
stays still nothing happens!
Philippa
otrs-bounces@otrs.org
schrieb am 18.11.2004 10:36:18:
> Hi
hello,
>
> I have an agent who can't open her locked tickets
queue. If we do a
what happens when she
tries?
> search on all tickets owned
by her the results say that none are
> locked. I've even run the script
to unlock all locked tickets and
> this had no effect
either.
if there are no locked tickets
for her, so what happens when she tries to open the empty queue? for me an
empty screen will be opened.
Li