Hello! Last time i wrote:
I am using ORTS in spanish, but i still get the english sentence Sent new password to: whatever@whatever.com when i request for a new password in the login page. I tried to translate this sentence in the /otrs/Kernel/Language/es.pl file but i didn't find it. ¿Can anyone tell me how can i translate it?
The answer you gave was for the content and subject of the email giving de new password (it helped anyway), but what I need is to change the message that comes up in the login page, the sentence in red color over the username fieldtext that says " Sent new password to: whatever@whatever.com".
There is another thing: i'm trying to change the text of the status on a ticket, but then when a client Create a new ticket an error comes up.
At the bottom of the admin->status page there is this message:
"Attention: Take care that you also updated the default states in you Kernel/Config.pm!
See also: http://doc.otrs.org/cvs/en/html/state.html",
but such page doesn't exist, and I dont know what should i do in the Kernel/Config.pm file to make the changes of the ticket's status work.
Thanks!
Carlos Andrés Cardona
Analista de Informática
Centro de Tecnologías de Información y Comunicación
Universidad Pontificia Bolivariana
Circular 1 No 70-01 Bloque 9
Medellín COLOMBIA
Tel: +57 4 415 9006
Fax: +57 4 230 6164
carlos.cardona@upb.edu.co
-------------------------- www.upb.edu.co ------------------------------
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-----Mensaje original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de otrs-request@otrs.org
Enviado el: Miércoles, 24 de Mayo de 2006 02:10 a.m.
Para: otrs@otrs.org
Asunto: otrs Digest, Vol 34, Issue 42
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Today's Topics:
1. Re: TimeWorkingHours not working? I am including my config
(Christian Schoepplein)
2. Re: Languaje (spanish) problem (Christian Schoepplein)
3. TimeWorking-bug (Alexander Scholler)
4. "AgentEmail rejected" problems (Christoph Lindemann)
5. Re: "AgentEmail rejected" problems (Alexander Scholler)
6. 2 questions (Abdelrahman)
7. time accounting otrs 2.0.4 (Johan Bijlsma)
8. login (Mamakwa M. Sefiri)
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Message: 1
Date: Tue, 23 May 2006 14:58:38 +0200
From: Christian Schoepplein
Ok is it possible to do this then. Can I set a working hours time and then the call is only counted during that time.
No, that isn't possible at the moment.
We have a very ratings centric organisation and they want the performance stats based on the time that a call is open. I wonder if there is a way to modify the TimeWorkingHours to also be used by the ticket as a an accounting tool. So if the call is logged then the Age is only counted inside the TimeWorkingHours specified.
We can implement this for you, if you want. Please write a message to sales@otrs.com if you are interested in our support.
Carinus
Best regards, Chritian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!