* Ingvar Hagelund
Now, what we want is that a customer user with one CustomerID should be able to access all tickets from all other customer users with the same CustomerID, if he is member of the appropriate groups.
* Martin Edenhofer
Just give the customer users/group the same customer id. Each customer will see all ticket with the same customer id in customer panel.
We already did this. We found the "error" though - a little obscure one too: For testing, we used some test customer users which had same email-adress as an admin user. It seems this made otrs a bit confused. When we applied customer user accounts with uniq addresses, the problem went away. Is this a bug? You choose. Ingvar -- Many that live deserve death. And some that die deserve life. Can you give it to them? Then do not be too eager to deal out death in judgement. For even the very wise cannot see all ends. Gandalf