Hi,
I’m using OTRS 4.0.1 and I believe I’m having problems with Ticket Split functionality.
Example: ticket #1 has 7 articles and I’d like to move article 4 to a new ticket; by selecting Split, a new phone ticket is created containing a copy of article 4, but article 4 itself is still contained in ticket 1 (I
was expecting it to be deleted).
Thanks for any suggestion / explanations
Best regards
Paolo Mosconi
ActValue Consulting and Solutions
Via A. De Gasperi, 126 - 20017 RHO (Milano) – ITALY
T +39 02 934642 27
M +39 335 8107163
Skype: pmosconi
paolo.mosconi@actvalue.com