Split function as you have found doesn't remove it copies.

You can create the new ticket and then manually move the article via the database using... (mysql) update article set ticket_id=<newticketjob> where id=<articleidnumber>.
 
Don't manipulate the DB directly unless you know what you are doing.


-------- Original message --------
From: Paolo Mosconi <paolo.mosconi@actvalue.com>
Date: 04/27/2015 04:53 (GMT-05:00)
To: otrs@otrs.org
Subject: [otrs] Splitting ticket doesn't delete article from source ticket


Hi,

I’m using OTRS 4.0.1 and I believe I’m having problems with Ticket Split functionality.

Example: ticket #1 has 7 articles and I’d like to move article 4 to a new ticket; by selecting Split, a new phone ticket is created containing a copy of article 4, but article 4 itself is still contained in ticket 1 (I was expecting it to be deleted).

Thanks for any suggestion / explanations

Best regards

 

Paolo Mosconi

 

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