Hello again,

The only parameter that looks like being the one in AdminCustomerUserService.pm is the following which I set it to 1000:

my $SearchLimit = 1000;

But I'm still unable to see all services listed. Does anyone know what should I modify to be able to see more that 250 services?

Thanks a lot,

Leonardo Certuche


On Mon, Nov 23, 2009 at 11:26 PM, Nathan Campbell <n.campbell@dalsym.com> wrote:
I'm sorry - I can't find it at the moment, I do think I need to correct myself and say that the value I am talking about (if I remember correctly) was not modifying a .dtl file but one of the System   - .pm files - however, I can't recall which one. I was having the same difficulty and found that one of the program files had a return limit that I was able to modify. Perhaps someone else knows?


       -----Original Message-----
       From: otrs-bounces@otrs.org on behalf of Leonardo Certuche
       Sent: Mon 11/23/2009 8:08 PM
       To: User questions and discussions about OTRS.
       Cc:
       Subject: Re: [otrs] only 250 customers shown


       Thanks for your quick response Nathan, more info on which dtl or even which line on it it's more than welcome (I'm not a skilled programmer)

       Greetings,

       Leonardo Certuche



       On Mon, Nov 23, 2009 at 9:04 PM, Nathan Campbell <n.campbell@dalsym.com> wrote:


               You may have to modify the actual page dtl itself - I have seen a couple of instances where there is a hard-coded return limit

               Good luck


               Nathan Campbell
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               -----Original Message-----
               From: otrs-bounces@otrs.org <otrs-bounces@otrs.org>
               To: User questions and discussions about OTRS. <otrs@otrs.org>
               Sent: Mon Nov 23 19:58:50 2009
               Subject: [otrs] only 250 customers shown

               Hi list,

               This topic has been already discussed but unfortunately I haven't been able to solve it. I tried what is said in http://www.mail-archive.com/otrs@otrs.org/msg18806.html and http://www.mail-archive.com/otrs@otrs.org/msg25190.html without success.

               We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both customers(278) and agents(64). While AdminCustomerUserGroup shows our 278 customers,  both AdminCustomerUser and AdminCustomerUserService only show 250 customers. As explained in http://doc.otrs.org/2.4/en/html/x1764.html the answer seems to lay on the CustomerUserSearchListLimit parameter but our working LDAP configuration looks a little different so I don't know where to place that parameter

               Here is our LDAP config for customers:


                  #Enable LDAP authentication for Customers / UserS
                  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
                  $Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D;
                  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=COMPANY,DC=DOMAIN,DC=COM';
                  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

                  #The following is valid but would only be necessary if the
                  #anonymous user do NOT have permission to read from the LDAP tree
                  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'USER';
                  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';

                  # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
                  $Self->{'Customer::AuthModule::LDAP::Params'} = {
                      port => 389,
                      timeout => 120,
                      async => 0,
                      version => 3,
                  };


               Keeping this syntax, how should I set CustomerUserSearchListLimit?

               Thanks a lot!

               Leonardo Certuche



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