Re: [otrs] pdf attachments don't display?

2 Jun 2004

...
From: "Robert Kehl" 
Reply-To: "User questions and discussions about OTRS." 
To: "User questions and discussions about OTRS." 
Subject: Re: [otrs] pdf attachments don't display?
Date: Wed, 2 Jun 2004 23:10:25 +0200
On Wednesday, June 02, 2004 7:55 PM
unbekennt X  wrote:
...
In a customer email reply to a ticket there was a pdf attachment.
If this is selected, a new browser pane is opened but nothing is
displayed.
If the file is saved from OTRS to a local folder it can then be
viewed OK by going to the folder and double-clicking.
Are multiple files displayed to let you choose from? What are the names
of the links you click on, and the corresponding contents of the links?
Yes.
file-1 which contains the text "<>  Your files are attached and 
ready to send with this message."
follow.pdf

If I click on "follow.pdf" a new window opens but is empty
...
...
This means that OTRS is correctly receiving and holding the pdf, but
cannot display it.
Just to be clear - you're not trying to open any file directly from the
hard drive, but instead you're always trying to open the questioned PDF
from within the web application?!?
If I try to open (view) the pdf file by clicking on it in OTRS I get a new 
browser window that is blank.
If I rightclick on the file in OTRS and "save target" and save it to a 
folder on the harddrive then I can open the pdf correctly using adobe reader 
from outside OTRS.

In a seperate test I was given file-1, file-2, and follow.pdf.
The first two contained emails from customer, and the third was again the 
pdf file that would result in a blank browser window. This file also could 
be saved to a folder from OTRS and then viewed externally from OTRS.

I hope this was clearer.

I am using OTRS V1.2.3

_________________________________________________________________
Need more storage? Upgrade to suit your needs - from 10 MB to 100 MB! 
http://join.msn.com/?pgmarket=en-xe