4 Aug
2005
4 Aug
'05
2:34 p.m.
On Thursday 04 August 2005 00:42, Chris Sparks wrote:
What is the best way to assign a common value to a ticket? Example: We want to be able to assign tickets based on root cause. So we would have different groups such as User Error, Backup Failure, Account Change Request, ...
have a look at the free fields
Thanks for the Help
Sparky
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