Re: [otrs] Re: Ticket Zoom View

Samphan Raruenrom wrote:

On 6/29/07, Nils Breunese (Lemonbit) wrote:

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Samphan Raruenrom wrote:

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On 6/28/07, Nils Breunese (Lemonbit) wrote:

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Samphan Raruenrom wrote:

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Nils Breunese (Lemonbit) wrote: What we want is to let users see all the "replies" in a ticket. The users want to see all the replies/bodies of a ticket, not just the latest reply and the hierarchy of links on the top part as in the ticket zoom view now. I think this is the normal behavior in Trac and Bugzilla/Issuezilla, isn't it.

Ok, there is a setting in OTRS to get that behavior. SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpand: yes.

Nice. Thanks. That works for the admins now. How about the customers? I want them to be able to see the tickets in this way? I don't see the configuration for this in SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom

I don't know, we don't use the customer interface. But if this setting is not available there you might want to file a bug report with OTRS.

Anyone know a way?

A way to let customers see the expanded tickets? No, I don't. A way to file a bug report? Yes, http://bugs.otrs.org/. Nils Breunese.