[otrs] I have lost otrs crontab..pls help!

Hi again, Sorry if I'm writing continue to the list, but I have realiza that for an unknow reason user otrs have not crontab. How can I recover this file? I have not yet a backup installed.Can any send me the /var/spool/cron/otrs file? Thanks much!!! Apreciate your help.. Regards, Israel.