The template mechanism was changed in OTRS 4
You have to replace the answer template with
[% Data.Salutation | html %] [% Data.StdResponse | html %] [% Data.Signature | html %] [% Data.OrigFrom | html %] [% Translate("wrote") | html %]: [% Data.Body | html %]
- Renée
On 18.12.2014 12:22, Mikael Kermorgant wrote:
Hello, I've just migrated otrs from 3.3.1 to 4.0.3 and after fixing an encoding issue in zzzauto.pm file, I got back the possibility to reply in a ticket. But the textarea nos contains the following text : ============= $QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} ============== Would you have any idea about why otrs behaves this way ? Best regards,
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs