Re: [otrs] How to change text in customer ticket updatenotification?

Hi Paul Can you be a bit more specific about which "update" you are talking. When is this message sent to the customer? I have been able to generate customer notification using the "Notification (Event)" event module. I am currently sending the customer an e-mail when his ticket get moved into another queue, and external note is added or his ticket is closed. I would be able to help you with those. Louis

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of paul gore Sent: 24 July 2010 12:07 To: User questions and discussions about OTRS. Subject: Re: [otrs] How to change text in customer ticket updatenotification?

Yes, I meant notifications section. My problem is I do not see any customer related notifications available there, only agents. I have seen similar problem reported here with no reply. So is it a bug? Can it be fixed?

On 7/23/10, Bryan Baldwin wrote:

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On 07/24/2010 09:52 AM, paul gore wrote:

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I did try to look at notification events, but I do not see any related to a customer, only agents. Is it a bug?

Notification Events is not the correct place. Look for the notification text in the Notifications section of the Admin control panel. Scroll through the items listed under "Change". Notification text has one entry for each language, so ensure you edit the text for every language you've assigned to your customers.

Bryan

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