RE: [otrs] Installation Questions

im no installation expert quite yet but i think that you need mod_perl along with mod_cgi in order to use the "fast" option. other than that it looks like the modules you have will support. your config file has the +execCGI outside of a directory as well, i believe that doesnt work. try it like so: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # # Directory settings # AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> as noted in documentation, but i suggest you take a closer look at the README.webserver that is included in the source distribution. another good thing that you could do is use seperate config files for each virtual host by doing a "Include /etc/httpd/sites/*.conf" and it will load whatever conf files you have in that directory. i dont know if thats possible with Cpanel however! HTH, Andy -----Original Message----- From: otrs-bounces@otrs.org on behalf of Hershel Robinson Sent: Wed 6/7/2006 7:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Installation Questions Andy Lubel wrote:

Do you load the mod_perl and mod_cgi module?

Here is my httpd.conf file: http://wcconline.com/httpd.txt save the VirtualHost sections that I removed (to protect the innocent) Thanks. -- Gallery Robinson Web Services http://web.galleryrobinson.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/