Re: [otrs] Tickets not re-opening on customer reply.

26 Feb 2013


      I could, and that would probably simply the configuration a bit, but how 
would that solve this issue?

On 02/26/2013 03:27 PM, Gerald Young wrote:
...
why not just
helpdesk: otrs
and do a Postmasterfilter?
On Tue, Feb 26, 2013 at 6:21 PM, Atom Powers mailto:apowers@digipen.edu> wrote:
s/might be relevant/is very relevant/
I just tested through the Mail Account interface and it re-opens the
    ticket as expected. So what am I doing wrong with the command below?
On 02/26/2013 02:38 PM, Atom Powers wrote:
One more thing that might be relevant.
        Tickets are coming in through the local mail system via an alias:
/etc/aliases
        --
        helpdesk: "|/data/webs/helpdesk/otrs/__bin/otrs.PostMaster.pl
        http://otrs.PostMaster.pl -q 'Redmond
        HelpDesk' -t 0"
-- 
Perfection is just a word I use occasionally with mustard.
--Atom Powers--
Director of IT
DigiPen Institute of Technology
+1 (425) 895-4443