16 Sep
2002
16 Sep
'02
2:23 p.m.
Good morning, Newbie question. I'm a little confused as to the "PersonalQueue". Is this a queue that is specific to a user? If so, then how can I assign a ticket say from the "Raw" queue to a specific user so that ticket appears in that user's "PersonalQueue". Do individual queues have to be created for each user? If so then what would the "PersonalQueue" be used for. Thank you in advance for any help. Stephen Morin Grand Virtual, Inc. Montreal, Quebec, Canada smorin@grandvirtual.com