Composyng (if you have not defined one named differently and non linked to the queue in responses-queue) an &quot;Empty answer&quot; (at  the bottom right banner) , this will mail to client and it will be traced in history<div>

<br></div><div><br><br><div class="gmail_quote">2010/7/22 Sérgio Cintra <span dir="ltr">&lt;<a href="mailto:scintra@hotmail.com">scintra@hotmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








<div>


<p dir="LTR"><span lang="pt-br"><font face="Calibri">Hi there</font></span></p>

<p dir="LTR"><span lang="pt-br"></span><span lang="en-us"><font face="Calibri">Besides the interface of interaction with the customer (<a href="http://customer.pl" target="_blank">customer.pl</a>), how can I directly ask the client to respond to my requests.</font></span></p>



<p dir="LTR"><span lang="pt-br"></span><span lang="en-us"><font face="Calibri">Because, it is not always the client is logged in the interface (<a href="http://customer.pl" target="_blank">customer.pl</a>).</font></span></p>



<p dir="LTR"><span lang="en-us"><font face="Calibri">Thanks in advance for any help.</font></span></p>

<p dir="LTR"><span lang="en-us"><font face="Calibri">Best regards</font></span><span lang="pt-br"></span><span lang="en-us"></span></p>

<p dir="LTR"><span lang="pt-br"><b></b></span><b><span lang="pt-br"></span></b></p>

<p dir="LTR"><span lang="pt-br"></span><span lang="pt-br"></span></p>

<p dir="LTR"><span lang="pt-br"></span><span lang="en-us"></span></p>

</div>
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