Re: [otrs] Queue view are not showing data after upgrade to 3.1

Hi Carlos, I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all OTRS and no success. Should I check in another place?  Log file still saying: [Mon Oct  1 15:52:38 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:38 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:38 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:38 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia) [Mon Oct  1 15:52:39 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:39 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:39 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:40 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia) [Mon Oct  1 15:52:41 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:41 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! [Mon Oct  1 15:52:41 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy (TicketFreeKey7)! Should you need another info for this issue? I need, if possible, your help to solve this before to touch anything and break it ALL trying to fix it. Thanks much. ________________________________ De: Carlos Andrés Gallego Arboleda Para: Israel Garcia ; User questions and discussions about OTRS. Enviado: Lunes 1 de octubre de 2012 15:48 Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1 Hi Israel,  You can use the scripts  /opt/otrs/script/otrs.RebuildTicketIndex.pl 2012/10/1 Israel Garcia Hi Carlos,

I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should reinstall all ITSM* from the Package manager TAB?

Really don't know which I made wrong on the migration. I appreciate your help. Thanks much.

regards, Israel.

________________________________ De: Carlos Rodríguez Para: Israel Garcia ; User questions and discussions about OTRS. Enviado: Lunes 1 de octubre de 2012 13:54 Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1

Hi Israel,

Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x

please follow this link to get your packages http://www.otrs.com/en/open-source/get-otrs/software-download/

OTRS 3.1 introduces a new concept called DynamicFields, that replaces TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc fixed fields in the Database.

Que pases un buen día / Have a nice day!

((enjoy))

Carlos Rodríguez

On Oct 1, 2012, at 5:49 AM, Israel Garcia wrote:

...

Hi everybody

After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from 3.0.5 to 3.0.16  'Queue tickets' are not shown:

When clic on 'Queue view' there's no tickets data found. Any idea why?

Log file is showing:

Appreciate your help.

Thanks.

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