Hello,<br><br>You could use a workaround, which is create a new notification at /otrs/<a href="http://index.pl?Action=AdminNotificationEvent">index.pl?Action=AdminNotificationEvent</a> on the event TicketCreate<br><br clear="all">
Leonardo Certuche<br><a href="http://www.itconsultores.com.co">www.itconsultores.com.co</a><br><br><br><div class="gmail_quote">On 11 August 2010 10:07, Steve Clark <span dir="ltr">&lt;<a href="mailto:sclark@netwolves.com">sclark@netwolves.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Hi List,<br>
<br>
Is it possible to have otrs automatically send a copy of a newly<br>
created phone or email ticket to a specific mail address.<br>
<br>
We would like to have all new tickets sent <a href="mailto:xxxxx@netwolves.com" target="_blank">xxxxx@netwolves.com</a><br>
<br>
Thanks,<br>
<br>
-- <br>
Stephen Clark<br>
NetWolves<br>
Sr. Software Engineer III<br>
Phone: 813-579-3200<br>
Fax: 813-882-0209<br>
Email: <a href="mailto:steve.clark@netwolves.com" target="_blank">steve.clark@netwolves.com</a><br>
<a href="http://www.netwolves.com" target="_blank">www.netwolves.com</a><br>
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