20 Jul
2020
20 Jul
'20
4:09 p.m.
Hi,
One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : [1]support@support.com).
Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ?
Check the docs [2]https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Co... Ticket::DefineEmailFrom regards Florian [1] mailto:support@support.com [2] https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Co...