Hello,
I have a queue in my OTRS that has a lot of ticket's open. I need to "remove" in a more quick and easy, you can remove directly from the database?

Currently I access the queue, marking all the ticket and run an action (Bulk-Action) to remove them from my queue (Next ticket state>>> Removed).
 
Thanks

---

Instale o novo Internet Explorer 8 versão especial para o MSN. Download aqui