Hi Ralf, On Tue, Nov 04, 2003 at 04:44:32PM +0100, Stoetzel Ralf wrote:
we are using version 1.1.3 on a windows server with mySQL as DB. We have groups with more than 5 users attached to one ore more queues. When now e.g. the ticket is moved to a new queue, all members of the group which is linked to the just selected queue should get an email notification. For some reason only 3, and always the same 3, user will receive the mail notification. The other group members will not. Is there somewhere a setting or a line of code that needs to be changed in order to have ALL group-members notified ?
Each user can select there own custom queues for notifications. Take care that each on the 5 user selected this "queue" as custom queue and turned the notification on in the preferences screen. See also: http://doc.otrs.org/1.1/html/system-notification.html#SYSTEM-NOTIFICATION-AG...
Regards Ralf
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