Hi Ann, Sysconfig -> Ticket -> Frontend::Customer::Ticket::ViewNew Look for "Ticket::Frontend::CustomerTicketMessage###StateDefault". Default is "new". And, uh, I just realized that you asked for ticket "type" and not "state". I don't know about types but I'll post this anyway in case you really meant "state" :-) -- Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ann Lee Sent: Friday, June 20, 2008 6:22 AM To: otrs@otrs.org Subject: [otrs] Standard Type for New Ticket Creation at Customer Web Interface Hi guys, Is that a way to set default ticket type when creating new ticket at customer frontend? i did not found anything in sysconfig to set ticket type as default.. :( Best Regards Ann