Would it help if you would switch LinkObject::ViewMode to Complex? <br>Also, if you&#39;re running version 3.0.4 it&#39;s no t neccesary to have ticket numbers inside your subjects. You can set Postmaster to search on &#39;in-reply-to&#39; and updates will automatically be merged into the correct tickets. <br>

What also can help is that you bounce the ticket into OTRS, some mail clients support this. For instance Thunderbird has an extension for that. <br>--<br>Mike<br><br><div class="gmail_quote">On Fri, Jan 7, 2011 at 9:23 AM, mb <span dir="ltr">&lt;<a href="mailto:otrs.mb@freenet.de" target="_blank">otrs.mb@freenet.de</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">



  

    
  
  <div bgcolor="#ffffff" text="#000000">
    <font size="-1"><font face="Century Gothic">Hi all,<br>
        <br>
        I am running the pretty fine version 3.0.4.  However I am still
        wondering about hiding the most irksome list of merged tickets
        from the list of linked child tickets.  (like view
        ..../otrs/<a href="http://index.pl?Action=AgentTicketZoom;TicketID=66" target="_blank">index.pl?Action=AgentTicketZoom;TicketID=66</a>)<br>
        <br>
        I am using OTRS &quot;behind&quot; my inbox, i.e. I am copying mails from
        my email account to OTRS.  Therefore I have to merge the tickets
        manually ...<br>
        <br>
      </font></font><font size="-1"><font face="Century Gothic"> ... and
        it would be great to see the ticket status moving the mouse to
        such a link ...<br>
        <br>
        Any hint would be greatly appreciated.<br>
      </font></font><br>
    <font size="-1"><font face="Century Gothic"> Thanks<br>
        mb<br>
        <br>
      </font></font><img src="cid:part1.04020903.00000504@freenet.de" alt=""><br>
  </div>

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