[otrs] Re: Junk handling?

Tyler Hepworth wrote:

On Sat, 04 Dec 2004 12:15:34 +0100, Martin Honermeyer wrote:

...

Hello,

we are getting many spam and non-delivery mails a day. Most of them are not really interesting and should be taken out of the way as fast as possible.

Is it possible to throw away multiple junk mails in the queue, at once?

Move them to a specific queue ("Junk" for example) and have a generic agent that runs every X minutes that deletes everything in the "Junk" queue.

Thanks. There is one drawback though which I don't like. The user moves the ticket to the Junk queue and then it is shown at his "own tickets". So it bothers him until it is deleted by the GenericAgent. One workaround is to change the group of the Junk queue to e.g. "admin" and give the user the right to "move into" the admin group. Then the user is not bothered anymore, but he also is not able to recover the junk mail (in case of a mistake)! This has to be done by an admin then .. Martin

Hth,

Tyler Hepworth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/