22 Jul
2003
22 Jul
'03
9:15 a.m.
Hi Uwe, On Mon, Jul 21, 2003 at 02:35:47PM +0200, Ortner, Uwe wrote:
is there a quick way to update the customer database?
When creating a new phone ticket, I put in the customer email address, how can this information easily added to the database?
No, the normal way would be to add the customer via the AdminCustomer interface and then move to the AgentPhone interface and then use the new customer. PS: It's also possible to allow the normal agent to access the AdminCustomer interface (-=> see online doc -=> module permissions).
uwe
-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --