Re: [otrs] Customer interface

30 Mar 2010


      Ciao Marco

Thank you for your suggestion
It's not obvious  for me how to change  but I'll try.....
Marco Vannini wrote:
...
Ciao Alessandra,
I don't really know if
SysConfig:
Config Options: Ticket -> Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###CustomerTicketZoom: 
Frontend module registration for the CustomerTicketZoom object in the 
customer interface.
has something to do with it but I think that playing with auth/role 
inseide this option it could be possible. Otherwise could be possible 
to disable linkage 
in /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl perhaps.
Let us see with someone else here if those idea are feasible
HTH
Ciao,
MV
On Mon, Mar 29, 2010 at 12:57 PM, A.Richetti mailto:richetti@ts.infn.it> wrote:
Hi to everybody.
I'm valuating otrs as the appropriate tool for my company.
I've installed it, configured and everything works well.
    I can create queues, customers, and tickets but now I need to
    change the default customer interface.
I 'm requested to create a customer interface where the customer
    of a company could see
    the list of open tickets but not view the content of  them.
    It's possible to do this kind of operation ?
    Could you be so kind to give me any hint or suggestion  related to.
    I've read most of the faq but I wasn't able to find a solution, yet.
    If this is not possible, it would be ok for me to add some  graph
    related to queue usage
    but this seems to be even more complicated.
    //Any help would be greatly appreciated.
    Thank you in advance.
Alessandra Richetti
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