24 Mar
2013
24 Mar
'13
3:02 p.m.
On 24 March 2013 11:34, Leonidas Maliagros
We have the 3.1.7 version and we want to disable the agent notifications when owner changes and when a queu changes. Can you help?
So for the queue changes this can be disabled, but either you need to set it for each agent, or they need to go in and change their agent preferences. You can set the "Ticket move notification" to No in the agent's preferences which will disable the notification when a ticket is moved between queues. For the owner change it doesn't look like there is an option to disable that one that I can find. Steve