dave - you can follow the instructions here: http://lists.otrs.org/pipermail/otrs/2004-January/003570.html -----Original Message----- From: Dave Owen [mailto:otrs@dave.co.nz] Sent: Wednesday, 11 August 2004 2:25 PM To: otrs@otrs.org Subject: [otrs] Deleting Tickets I must be missing something here - how do I completely delete a ticket from the database? For example, spam - I don't want to close them, I want to remove them completely so they aren't taking up room in the database. TIA, Dave _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/