I've actually been curious about this feature/ability in the past. Is this possible with OTRS? I've been doing it manually for the past six months. -Jeff On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
Hi, we have lot of much tickets in state open, i want close all tickets without response of my clients in last week. With Generic Agent i dont do this, this is correct? How i do this?
-- Saludos, Gustavo Azambuja Linux User: 275813 http://gazambuja.ideas3.com
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